Customer Services

Terms and conditions

Yvon Gilbert Sports Inc. ("YGS") exploits the web site Tenniszon.com (the "Site"). The use of the site is subject to the rules and conditions which appear as follows, and which constitute a contract between you (the client) and Tenniszon. These terms and conditions may at all times be modified by Tenniszon.

PLEASE READ THEM ATTENTIVELY BEFORE USING THE SITE.

By using the site you acknowledge having read, understood and accepted these terms and conditions. If you wish to remain free from these conditions, you may not use the site, nor order any products contained therein.

WEB SITE EXPLOITATION

Tenniszon exploits the site from its offices located in Canada. Those who choose to use the site do so of their own accord and initiative and agree to abide to all the applicable local laws. Any reclamation in relation to the site and to the elements therein contained or derived from the use of the site is subject to the laws that apply on the territory of the Quebec Province in Canada.

User restrictions

Except otherwise specified in any section of the web site, no element of the later may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any fashion without the specific written permission of Tenniszon or the holder of the copyrights. It is permitted to display or download parts of the site however only for non-commercial purposes and as long as no element is modified. This while preserving at all times the intellectual property rights therein contained.

Commercial Brands

The commercial brands and logos used or displayed on the site are subject to copyright laws registered either by Tenniszon or third parties. Nothing on this site may be used in a fashion that will allow the indirect or direct use of a commercial brand without prior written consent of the owner of the brand in question. Furthermore, Tenniszon does not make any representation relative to the use of a brand, the validity, the exactitude or the reliability of any elements reproduced from the site. Even though Tenniszon does everything in its power to rid the site from mistakes, Tenniszon, declines any responsibility that may arise from any error that may be present in the site.

De plus, Tenniszon ne fait aucune représentation relative à l'utilisation, à la validité, à l'exactitude ou à la fiabilité des éléments reproduits sur le Site . Bien que Tenniszon fasse tout ce qui est possible pour que le Site ne contienne aucune erreur, Tenniszon décline toute responsabilité relativement à toute erreur qui pourrait se retrouver sur le Site.

GENERAL SALE CONDITIONS

The price to be payed for each item of merchandise is that which appears next to the product in question on the site. Shipping and handling fees are extra. Sales taxes were applicable are extra.

Tenniszon reserves the right to modify the price of its merchandise at all times and without prior notice.

Tenniszon reserves the right to refuse an order at all times if there was an error on the price.

Even though there is a conversion table available, all invoice prices are printed in canadian dollars.

PRODUCT PRICES ON THE SITE MAY VARY FROM THE PRICES OF THE SAME PRODUCTS SOLD IN TENNNISZON BOUTIQUES.

Once the transaction is completed on Tenniszon web site the sale is final. There are no refunds. However it is always possible to make an exchange. (See section for product return below).

Product Availability

The site displays all the products available to order from the supply company's. Take note that not all merchandise is part of the Tenniszon inventory, nor of the site itself. In the eventuality Tenniszon should have to wait for a product to arrive due to an "out of stock" situation, we will notify you via e-mail of the supplementary delay this will cause. If you are not prepared to wait for the arrival of the merchandise we will reimburse your credit card. The same will happen in the eventuality the product is discontinued. These are the only exceptions to the non-reimbursement policy. Tenniszon will at no time be held responsible for any damage caused to you due to an out of stock situation.

Responsibility

In the event where Tenniszon could be held responsible for any sum of money; this would be limited to a sum equivalent to the price of the merchandise you received and returned. Nevertheless, nothing that has preceded here is intended to limit any consumer right you may have in the light of the public law that may apply in your case.

Case of absolute necessity

Tenniszon will not be responsible for the non-excecution of all or part of any of its obligations toward you, nor of loss , theft or damages resulting from a case of absolute necessity