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FREQUENTLY ASKED QUESTIONS |
Q.Isn’t shopping through the internet dangerous?
A. Not at all! Tenniszon.com uses the most
advanced technology for your protection. Our
servers use the latest technology (Secure Socket
Layers) in the transmission of confidential
information. They also use cryptological
technology to render monetary transactions in a
public shopping space safe. This technology
ensures that the information submitted is only
read at the intended destination. In the same
fashion, all information is protected while its
transmitted to a financial institution.
Furthermore, all credit card authorizations are
certified by the Desjardins bank who is equally
meticulous in protecting its data and uses only
the highest security norms during its
transactions.
Q.Why is the description area of certain products devoid of information?
A. Since 1996 Tenniszon.com has not stopped
enriching it’s data bank.. Our priority, these
coming months will be to continue to enrich our
data bank so that each product may offer some
information. There will still be certain articles
that will not show any supplementary info. Any
questions regarding a particular products may be
addressed to: service@tenniszon.com .
Q. Are the totality of the products offered in stock?
A. Tenniszon.com displays all the products
available from the companies. Thus, not all
products are necessarily part of the stock from
the Yvon Gilbert stores or the site.
Q. Can I check for product availability on site?
A. Unfortunately it is impossible to do so. After
an order had been placed, you will recieve
information by e-mail confirming product
availability.
Q. Are the prices displayed on the site the same prices in the stores?
A.Tenniszon.com is independent from the Yvon
Gilbert Stores. Certain prices are exclusive to
the virtual shop. In the same fashion, there will
be certain promotions that will only be valid in
a particular store.
Q. Why should I open an account?
A. If this is your first visit and you wish to
place an order you need to open an account that
will provide us with your e-mail address and
personal information so that we can ship your
order and complete your invoice. It will only
take a couple of minutes to fill in the
formulaire and it will save you a lot of time in
your next orders.
Q. I want to change my e-mail address and password?
A. You can change information in your account at
all times. All you need to do is to click on client access and change the information in
the desired text area.
Q. I can't remember my pass word and/or user name?
A. If you have lost your password you can
retrieve it by clicking on client access.
Q. I would like to place an order for a school,institution, or municipality....
A. You will find all necessary information for volume purchases by communicating with customer service at the following address service@tenniszon.com.
Q. What are the accepted payment modes?
A. We accept Visa and Master Card. COD payment is
also acceptable form the interior of Canada.
Q. How much is shipping and handling, what are the delays and what are the types of shipping we can choose from?
A. You will find the information by clicking on
shipping delays.
Q. Who assumes the custom fees if shipment is made outside of Canada?
A. For any order shipped outside of Canada;
custom fees are responsibility of the customer.
For any further information regarding this
subject please write to customer service.
Q. What is the return policy?
A. You will find the information by clicking on
product return.
Q. Where can I find information about the stores (eg, addresses, phone, no.)?
A. You will find the information by clicking on
STORES.
Q.I placed my order some time ago and I still haven't received it...What can I do?
A. First check to see if you haven't recieved an
¨out of stock¨ notice by e-mail. Next, do a
follow up by entering your tracking no. in the
text designated area by clicking ¨account
access¨. Also, verify if the expedition address
and your e-mail addresses are correct. If there
is a mistake here contact us at:
service@tenniszon.com. If your client account
indicates that your order has been shipped please
tell us at the same address so that we may do a
follow up with the shipping company.
Q.Where are the offices of tenniszon.com located?
A. Our offices are located at:
Yvon Gilbert Sports inc
241 Henri-Bourassa Ouest,
Montréal,Québec, Canada
H3L1N5
Q. How do I contact Tenniszon.com?
A. You will find the information by clicking on
contact us.
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